Short version: if something is not right, you have 7 days from delivery to tell us, and we will replace it or refund you.
The 7-day window
You can request a return within 7 days of delivery. Raise it from your order email or by contacting us (details on our contact page) with your order number and a photo of the item.
What we accept
- Item arrived damaged, defective, or not working
- Wrong item or wrong variant delivered
- Item materially different from what was listed
- Change of mind — provided the item is unused and in original packaging with all accessories [FILL IN] (confirm whether you accept change-of-mind returns, and who pays return shipping)
What we cannot accept
- Items returned after the 7-day window
- Items with physical damage caused after delivery
- Items missing original packaging, accessories, or the travel case
- Products damaged by unauthorised repair or misuse
- [FILL IN] (list any category-specific exclusions, e.g. hygiene-related massage attachments)
How refunds work
- Once we receive and inspect the item, we approve or decline within [FILL IN] business days.
- Approved refunds go back to the original payment method within [FILL IN] business days.
- For COD orders, refunds are issued via bank transfer or UPI — we will collect those details from you.
- Shipping charges paid on the original order are [FILL IN] (refundable / non-refundable).
Return shipping
[FILL IN] — state clearly whether you arrange a reverse pickup, whether it is free, and which pin codes are serviceable. This is the single most common cause of return disputes, so be specific.
Cancellations
You can cancel any order free of charge before it is dispatched. Once dispatched, treat it as a return under the terms above.
Damaged in transit
Tell us within 48 hours of delivery with photos of the packaging and the item. We cover replacement and shipping in these cases.
Questions about a specific order? See our contact page.